Frequently Asked Questions

What payment options do you accept?

Excellent question! We accept all major credit cards. We understand that it may be a little confusing when you go to checkout, but if you simply click on Shopify Pay you will then be able to use whatever credit card you'd like to use for your purchase.

When can I expect my order to arrive?

The processing time for orders is 3-5 business days.  After that, standard delivery time within the United States is 3-6 days.  Please keep in mind that during the holidays or limited edition launches, the time may vary.  We thank you for your patience!

What is the return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, your order is incomplete, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Do you ship outside the USA?

Our sincerest apologies, but at this time we are currently only offering and shipping our products to customers located in the USA.

I am interest in a product but do not see the size/color I like.

If a particular product doesn't offer the size or color you're interested in, please contact us! We may very well be awaiting inventory that can satisfy your need! And if that's not the case, we will do our absolute best to get you what you're looking for, because expressing vibes is important to us!

Do you take custom orders?

Yes! We also process customized orders, such as sports apparel. Whatever your interest is, please contact us at and let us know what you're looking for!

How should I wash my t-shirt?

We recommend when you're ready to launder your item that you turn it inside out and wash it in a cold cycle with like colors, without fabric softener and tumble dry on low heat. Do not iron.

Is your apparel made in the USA?

Excellent question! One of our goals as a company is to not only offer quality clothing that is comfortable and visually appealing, but to offer apparel that is sustainably sourced and made, processed, and shipped in the USA. At this time, only some of our products are made in the USA, but rest assured we are feverishly working to find products that not only meet our own standards in quality, but are also made in the USA.

What is your shipping material made from?

As a company, one of our goals is to constantly work on moving in the direction of less waste, and operate in a way that is better for the environment. That being said, we try to reuse package material we've received, and when we can't do that, we use packaging that is made of recycled material.

How do I speak to a real person?

Great question! We understand sometimes it's easier just to speak to a real person. If you find yourself in this situation, please email us about your question/concern and mention you'd like to receive a call back, so we know to give you a call!

Do you offer gift wrap services?

At this time, we do not offer gift wrap services. However, it is on the top of our list and we are currently working on adding that service to our website!

Frog & Toad Hollow Frequently Asked Questions

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We'd love to hear from you and help answer whatever question(s) you may have!

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